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We have a troubleshooting tool that helps us find out what is going on in situations like this. If this doesn’t help, we should try and collect some diagnostics for your system. If the device is not detected, please reboot the system. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. Reattach the power cable to the dock first. #DISPLAYLINK USB GRAPHICS NOT WORKING INSTALL#Now download and install the 9.4 DisplayLink software, found here -> Once the Cleaner has been run, reboot (even if not prompted to) When done (video walk-through if you need it -> ) Don’t worry if these entries are not present or if the process does not work, just move onto the next step.ĭownload, extract and run the DisplayLink cleaner tool, found here -> and ensure it displays “Cleaning Complete” (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Control Panel in the search box, and tap or click Control Panel. ![]() #DISPLAYLINK USB GRAPHICS NOT WORKING SOFTWARE#Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Swipe in from the right edge of the screen, and then tap Search. When this completes, right-click in the 'Device Manager' window and select 'Scan for hardware changes' Expand the 'Display adapters' section, and double-click on 'Intel (R) Iris (R) Xe Graphics' device On the new 'Intel (R) Iris (R) Xe Graphics Properties' window, select the 'Driver' tab Select the. Please keep it disconnected until the last step. Here’s how:ĭisconnect the dock from the system and please remove the power cable from the dock so it turns off completely. #DISPLAYLINK USB GRAPHICS NOT WORKING DRIVERS#We can try proactively performing a clean install with the latest drivers and see if that helps. The two DP ports, Ethernet, and audio in this docking station are all driven by the DisplayLink USB graphics chipset in the dock. #DISPLAYLINK USB GRAPHICS NOT WORKING DRIVER#If both DisplayPorts aren’t working, it may be driver related.
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